The return and exchange period is (30 days) from the date of receiving the order.
Terms:
*Attach the invoice or order number.
The amount will be refunded within (7-14) business days to the original payment method from the date of approval of the return.
We offer the option of exchanging it for another product of the same value, or receiving a refund (minus shipping fees).
Robes - Towels - Pillows
Products used.
Offers and final clearance.
Return and exchange request process:
-Contact customer service (0537277728)
-The request will be reviewed within (24-48 hours).
-If approved, a return policy will be sent to the customer to return the product within 3-5 business days. *Note: (The return policy will be automatically cancelled 3 days after the date of issue if the shipment is not delivered to the shipping company).
-After receiving and inspecting the product, a request for replacement or refund will be processed.
The customer has the right to exchange or return the product within (7 days) of the date of receiving the order, according to the following conditions:
*The product must be unused and in its original condition.
*Attach the invoice or order number.
BEE HOME will bear all shipping and return fees in the event that the products received are damaged, incomplete, or different from the order.
The refund amount includes (the value of the products paid for and the value of the taxes on the products) but does not include the original shipping fees.
The order refund process takes place within (7-14) working days from the date the product arrives at our warehouses, after the product has been inspected and the conditions for its return have been met.
The refund will be processed via the original payment method used during the payment process.
-When a customer returns products under a specific discount and offer, the amount will be refunded as recorded on the invoice issued for the original order.
-It is not possible to request a refund or exchange for one product without the other in combined offers.
-Upon inspection of the product after its arrival to us, and in the event that the conditions relating to the condition of the product that can be returned do not apply, the user is not entitled to complete the cancellation or return process and bears the full cost of reshipping the product to him (29 riyals).
-The order cannot be modified or cancelled after the order has been shipped.